Support
Get Support for your Bots and RPA from certified experts
RPA-Support
Customer needs are our high priority. We always resolve customer queries without delay and take care to run customer business uninterrupted. Bots are untiring and works 24*7 all through the year. But due to any unforeseen condition, if the Bots stops run, and need arises for support Engineers intervention is fixing the issue. Being the Centre of Excellence for Robotic Process Automation Solutions and partner with Automation Anywhere, we resolve our clients all Bots and RPA related issues.
Silver Touch Offer exclusive RPA Support Services for
Bot Development & Implementation
- Conceptualization of solution
- Testing of Bot in Live environment and User acceptance
- Deployment into your premises or cloud
- Training after Deployment to users
- Troubleshooting & Fine-tuning of Bots
- 10-40 Days of Time required for 1 bot implementation depending on the process complexity
- Involves Solution Architect, Bot Developer and Trainers
Bot Support executive (onsite)
- Trained RPA Personnel at your office or site
- Running BOT, BOT execution Monitoring in real-time
- Reporting
- Training & Handholding support to end user
- Troubleshooting & error reporting to our Technical Team
- Technical Support with Automation Anywhere for product related bug fixes, upgrades
- Training BOTs in IQ Bots with new Document/format
- Training & Support
- Failure Cases & Resolution with Technical Team
Process Discovery
- Proof Of Concept Discovery Services
- Entire Study of Business Process for automation
- Value proposition based on current manual & Saving
- Flow of Automated processes from Manual to Automated
- Architecture, System Specification & BOT solution
24*7 RPA support
- We provide 24*7 Technical Support for RPA related issues
- We Support in fixing Infrastructure related problems
