SAP Support Services
Keep your Systems running at peak Performance and get more value from your new and existing SAP software with SAP Support
Premier Support Services at Affordable Costs!
We at Silver Touch believe in creating and maintaining long-term values with our Business One customers. Your partnership with us does not end after the implementation, as we provide the most responsive and continuous support services for our customers. We understand that Business Support is not just about solving an error immediately, but about developing a proactive approach to carefully recognize and address system issues.
Silver Touch provides different options to suit customer needs. The Flexible Annual Maintenance Contract delivers the most comprehensive service and keeps a constant check on the solution so that the clients do not have to face any major issues. During the post go live period, we provide our customers with world-class on-demand support via mail, phone or ticket based on the support plan they choose. Our skilled team of support executives will assist you with all your issues until resolution.
SAP Software Support & Maintenance
SAP Support & Maintenance
This is Back to back support of SAP that a client can get. This is the most basic package available. An existing SAP customer can be transferred from existing current SAP support partner to Silver Touch by a simple email confirmation to SAP.
- SAP Business one new Version or patch download only.
- SAP Business One System breakdowns support will be provided back to back with SAP.
- Any critical issue or calls will be logged through SAP Business One Support Portal and the Service level will be as per SAP Standard.
- Support Hours Monday – Friday 9am to 5pm, No support on Public holidays and Christmas break from 24th Dec to 1st Jan.
- Payment 100% Yearly advance before the start of the Term.
Silver Touch Support Packages
Pre-Paid SAP Business One Support
- Any type of report development, customisation, training or changes.
- SAP Business One version upgradation, migration.
- Minor modification in existing reports, dashboards.
- Add-on development or any technical development.
- Any third party application or software integration.
- Any new functionality to be added.
- System Study and GAP Analysis.
- Payment 100% Yearly advance before the start of the Term.
- SAP Business one Server & Client Support.
- Reviews for Business One releases with a focus on both business continuity and new features
- Road mapping to give proactive advice and suggestions for improvements which meet organisation long-term objectives.
- Any given task/ticket which is less than 30 minutes will be considered as a minimum 30 minutes task
- Support Hours Monday – Friday 9am to 5pm, No support on Public holidays.
Fixed Price SAP Business One Support
- SAP Business One version up gradation, migration.
- Any existing third party application or software integration Support.
- SAP Business one Remote Training
- System Study and GAP Analysis.
- SAP Business one Server Support.
- Support Hours Monday – Friday 9am to 5pm, No support on Public holidays.
- Payment 100% Quarterly advance from the start of the Term
Why Choose Silver Touch?
- Global
Operations - Experienced
Consultants - Faster and Quicker
Response - Flexibility in selecting
Support Packages
Not satisfied with your existing SAP Business One Support Partner?
Get in touch with us and we can discuss our support service structure, services and expertise, and if you wish to change the
service provider, SAP has a standard process to transfer a client from one partner to another partner.
